Fortis Termite & Pest Control (“Fortis”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, request a quote or use our pest control services.
1. Information We Collect
We may collect personal information including:
- Your name
- Phone number
- Email address
- Property address
- Suburb and postcode
- Details about your pest control requirements
- Preferred appointment dates and times
- Information you provide through our contact or enquiry forms
- Any other information you voluntarily provide to us
We may also collect basic website information such as your IP address, browser type, device information and website usage through cookies or analytics tools.
2. How We Use Your Information
We may use your information to:
- Respond to enquiries and requests
- Provide quotes and estimates
- Schedule and manage appointments
- Provide pest control services
- Communicate with you regarding your booking or service
- Send important service-related information
- Improve our website, services and customer experience
- Maintain business and service records
- Meet our legal and regulatory obligations
We will not use your personal information for unrelated purposes without your consent, unless permitted or required by law.
3. Marketing Communications
If you provide your contact details, we may occasionally contact you about our services, promotions or updates where permitted by law.
You can request to stop receiving marketing communications at any time by contacting us.
4. Sharing Your Information
We do not sell or rent your personal information.
We may disclose information to trusted third parties where reasonably necessary to operate our business, such as:
- Website and hosting providers
- Booking or customer management platforms
- Payment providers
- IT and technical service providers
- Marketing or analytics providers
- Professional advisers
- Government authorities or regulators where required by law
Third parties are expected to handle your information appropriately and securely.
5. Cookies & Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and improve our services.
You can adjust your browser settings to refuse or restrict cookies. However, some website features may not function correctly if cookies are disabled.
6. How We Protect Your Information
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, modification or disclosure.
However, no method of storing or transmitting information online can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records and meeting legal obligations.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it.
8. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before processing such a request.
9. Third-Party Websites
Our website may contain links to third-party websites or social media platforms.
We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing them with personal information.
10. Children's Privacy
Our services and website are not specifically directed towards children. We do not knowingly collect personal information from children without appropriate consent.
11. Privacy Complaints
If you believe your privacy has been handled incorrectly, please contact us first so that we can investigate and attempt to resolve your concern.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Fortis Termite & Pest Control
Phone: 0488 489 727
Location: Melbourne, Victoria