These Terms & Conditions (“Terms”) apply to the services provided by Fortis Termite & Pest Control (“Fortis”, “we”, “us” or “our”) to our customers (“you” or “your”).
By requesting, booking or accepting our services, you agree to these Terms.
1. Our Services
Fortis provides professional pest management services including, but not limited to:
- Termite inspections and treatments
- General pest control
- Rodent management
- Commercial pest control
- Pre-construction termite protection
- Possum management
- Pest prevention and management services
The exact service provided will depend on the pest issue, property conditions and treatment recommended.
2. Quotes & Estimates
Any quote or estimate provided by Fortis is based on the information available to us at the time.
Additional work or treatment may be required if previously unknown pest activity, access issues, structural conditions or other circumstances are discovered.
Where reasonably practicable, we will discuss additional costs with you before carrying out additional work.
Unless otherwise stated, quotes are valid for the period specified on the quote.
3. Bookings & Appointments
Customers are responsible for providing accurate booking information and ensuring reasonable access to the property at the agreed appointment time.
If access is unavailable or the property is not reasonably prepared for treatment, the appointment may need to be rescheduled and a cancellation or call-out fee may apply where applicable.
4. Cancellations & Rescheduling
We understand that plans can change.
Please provide as much notice as possible if you need to cancel or reschedule an appointment.
Late cancellations, missed appointments or circumstances where our technician arrives but cannot carry out the agreed service may result in a fee.
Any applicable fee will be communicated to you where possible before being charged.
5. Customer Responsibilities
Before treatment, customers may be required to:
- Follow preparation instructions provided by Fortis
- Provide safe and reasonable access to treatment areas
- Inform us of pets, children, occupants or other relevant circumstances
- Inform us of known pest activity or previous treatments
- Follow any post-treatment instructions provided by our technician
Customers must not interfere with, remove or alter pest control equipment, treatments or monitoring devices installed by Fortis without first contacting us.
6. Treatment & Safety
Pest control treatments must be carried out in accordance with applicable laws, regulations, product labels and professional requirements.
Customers must follow all instructions provided by our technician regarding re-entry, ventilation, food preparation, pets and other safety requirements.
Fortis is not responsible for issues resulting from failure to follow treatment or safety instructions.
7. Results & Pest Activity
Pest control treatments are designed to manage or reduce pest activity, but complete or permanent elimination cannot always be guaranteed.
Pest activity can be affected by factors including:
- Property condition
- Building construction
- Weather
- Hygiene and sanitation
- Food and water sources
- Neighbouring properties
- Environmental conditions
- Pest species and behaviour
Where ongoing pest activity occurs, additional treatments or preventative measures may be recommended.
8. Termite Services
Termite inspections and treatments are based on conditions that are reasonably accessible and observable at the time of inspection.
Some termite activity may be concealed within walls, floors, roofing, structures, landscaping or other inaccessible areas.
A termite treatment does not guarantee that termites will never return.
Fortis may recommend ongoing inspections, monitoring or preventative measures to help reduce future risk.
9. Pre-Construction Services
Pre-construction termite protection is dependent on the construction methods, site conditions, materials and installation requirements applicable to the project.
The effectiveness of a termite management system also depends on correct installation and ongoing compliance with relevant building and maintenance requirements.
Customers and builders are responsible for ensuring that relevant construction requirements and access conditions are communicated to Fortis.
10. Property Conditions & Pre-Existing Damage
Fortis is not responsible for damage or defects that existed before our services were performed.
Pest activity can cause structural, cosmetic or other damage before treatment takes place.
Where appropriate, we may identify visible signs of pest activity or property conditions, but this does not constitute a building inspection unless specifically stated.
11. Access & Safety
We may refuse or postpone work if we reasonably believe the property or treatment area is unsafe.
This may include situations involving:
- Unsafe access
- Hazardous conditions
- Aggressive animals
- Structural hazards
- Dangerous materials
- Excessive clutter preventing access
- Other risks to our technicians or occupants
We will endeavour to discuss the situation with you and arrange an appropriate alternative where possible.
12. Payment
Payment is due according to the payment terms provided on your invoice, quote or booking confirmation.
We may accept payment by the methods made available by Fortis.
Additional charges may apply for approved additional services or work outside the original scope.
13. Commercial Services
Commercial customers may be subject to additional service agreements, treatment schedules, reporting requirements and payment terms.
Where a separate written agreement exists, that agreement will apply in addition to these Terms or take priority where there is an inconsistency.
14. Liability
To the extent permitted by law, Fortis is not liable for indirect, incidental or consequential loss arising from the use of our services.
Nothing in these Terms excludes, restricts or modifies any rights or guarantees that cannot legally be excluded under Australian law, including applicable consumer protection laws.
15. Consumer Guarantees
Our services are provided subject to rights and guarantees that apply under Australian consumer law.
Nothing in these Terms is intended to exclude or limit those rights where doing so would be unlawful.
16. Complaints & Concerns
We value customer feedback.
If you have a concern regarding our services, please contact us as soon as possible so we can investigate the matter and work towards a reasonable resolution.
17. Changes to These Terms
Fortis may update these Terms from time to time.
The latest version will be published on our website with the updated date.
18. Governing Law
These Terms are governed by the laws applicable in Victoria, Australia.
19. Contact Us
For questions regarding these Terms or our services:
Fortis Termite & Pest Control
Phone: 0488 489 727
Location: Melbourne, Victoria